Talk to a vet online anytime, anywhere

With Dutch, you’re never alone when it comes to your pet’s health. Whether your pet needs care or you just have a question, our compassionate and knowledgeable vets are always happy to help.

Here are some ways you can use Dutch:

• Care & prescriptions for over 150 issues
• Behavioral health, nutrition, and exercise advice
• Puppy, kitten, and new pet parent advice
• Preventive care plans
• Night and weekend vet care
• Second opinions & follow-up care after in-person visits
• Advice on whether you need to go to the ER or urgent care
• Vet care when you’re traveling
• Easy prescription refills
• Longevity treatment plans 
• Answers to non-urgent questions

Our vets can treat 90% of issues — but we encourage all pet parents to maintain a relationship with a local vet for things that require hands-on care. This includes: 

• Yearly exams
• Emergencies
• Issues that require physical examinations (like a wound that needs stitches or trouble breathing)
• Blood work and imaging (X-rays or ultrasounds)
• Vaccines
• Surgeries
• Procedures
• Injectable medications (if your pet needs them)

The health and safety of pets is our top priority. If one of our vets believes an in-person visit is best for your pet, they’ll refer you to a local veterinarian and advise you how to care for them until they can be seen. Our vets are happy to provide second opinions and follow-up care after in-person vet visits.

You and your pet will have a 10-minute video call with a licensed veterinarian. Here’s what to expect:

Before the call

When booking the call online, you'll be asked a few questions about your pet. Depending on the issue, you may need to fill out a longer questionnaire about their symptoms or share photographs of them so our veterinarians can better understand what’s going on. You’ll then pick an appointment time. Make sure your pet will be with you at that time — the vet will need to see them on the call.

During the video call

One of our vets will talk to you about the symptoms your pet is experiencing, ask you questions, review your pet’s medical history if you’ve provided it, look at your pet on camera, and answer any questions you have. They may ask you to perform some simple checks on your pet, like raising their gums, if needed.

After the call

The vet will send you a message with a custom treatment plan to help your pet feel better, including a link to buy any recommended prescription or over-the-counter medications. Place your order and we’ll ship it free. If you have any questions, you can message your vet anytime or book another appointment with the same vet to follow up.

Our vets can provide care and prescriptions for more than 150 issues — and over 90% of cases can be treated virtually. 

The vet can diagnose your pet based on your description of their symptoms, their medical history, seeing them during your video call, and, if needed, through uploaded photos and videos. They may ask you to do a few simple checks during the call. We also offer a number of at-home lab test kits for dogs and cats.

The health and safety of pets is our top priority. In the rare case that a vet determines a pet needs to go to a local clinic, they’ll provide a referral and offer advice on how to care for them until they can be seen. 

Some things that require in-person care include emergencies, wounds that need stitches, and issues that require blood work, imaging (X-rays or ultrasounds), or surgery.

Our vets are always available for second opinions and follow-up care after in-person vet visits — so you don’t have to navigate health issues alone.

Our memberships are designed to make your pet’s care as easy and affordable as possible. Here’s how your costs will break down:

Membership: You can choose to pay the total price upfront or in 4 installments. All memberships include unlimited care for up to 5 pets at no extra cost.

Vet calls and messaging: No cost — video chat and message with vets as often as you need for free.

Medication: The price will vary depending on your pet’s needs. To keep your costs down, we offer a price-match guarantee, free standard shipping, $25 off your first product order, and 20% off your first flea & tick order.